Although our offering has evolved, our mission has always stayed the same - to fundamentally change how small businesses access financial services and products.
One area that can be greatly improved for small businesses is the ability to take and receive payments.
We believe that payments will be a game-changer this year for the fintech industry. The way consumers pay for goods and services has been changing for years since tech giants like Apple and Google, and neo banks like Monzo and Starling entered the market.
The debate around the ethics of becoming a cashless and branchless society continues. By excluding cash payments, some people may not have an alternative method of payment, and by getting rid of bank branches, people without access to technology may not be able to handle transactions.
In the UK, mobile payments only saw growth in the last three years, although this has been prevalent for decades in countries like India, Africa and China. Similarly, although QR codes have been around for a long time, it has only now seen a surge in popularity in the UK (the government ‘Track and Trace’ app has its hand in helping to normalise QR codes this year). Yet in India and China, QR codes are everywhere because of popular payments and communications apps such as Paytm and WeChat.
Seeing the success of QR codes internationally got us thinking about how it could help small businesses with their payments system right now in the UK. We spoke to several businesses down Leather Lane about what their thoughts were on consumers paying for goods through a QR code system that is not only cheaper and touch-free, but also facilitates quicker cash settlement. For consumers, the app would be an ethical, fairer way to pay their local barber, grocer, coffee shop or butchers.
Ethiopian Cuisine: “We would use a payments app that would help us get our cash quicker than the current payments system we use. If it means that fees are cheaper too, there’s no doubt we would use it.”
Wine Bargains of Holborn: “If it could get rid of the £5 limit we ask our customers to stick to when paying by card, we would use a QR-based payments method that would allow us to do this. This is not only going to make our lives easier, and our outgoings cheaper, but our customers will be happier.”
EMBUTIQUE: “If it means we can keep more of our cash instead of paying big payment fees, then we would use it. QR codes have become more recognisable now, so people will understand straight away how to use it. It makes it easier for everyone.”
To join the waitlist for our QR payments app built on the Fractal Labs Banking and Payments APIs, sign up here.
About Fractal: Fractal is a platform-as-a-service that is reinventing how Small-Medium-Enterprises (SMEs) execute payments and access financial services. Fractal helps financial institutions (FI) and their SME clients save money by providing a smarter payments engine and an insights platform to deliver the right product, to the right SME, at the right time.
To find out about our SMART initiative helping sole traders and small businesses, our partnership with untied following our BCR Capability and Innovation Pool E win, or if you are interested in partnering with us to create new SME-focused solutions, you can contact us at firstname.lastname@example.org.